Privacy Policy

Last updated: January 2026

1. Introduction

Activolio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property portfolio management platform.

We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact details (email address, phone number)
  • Account credentials (email and encrypted password)
  • Billing information (processed securely through Stripe)
  • Property portfolio data you choose to enter

2.2 Open Banking Data

If you choose to connect your bank accounts via Open Banking, we access transaction data through FCA-regulated providers. This data is used solely to help you track property-related income and expenses.

2.3 Technical Information

We automatically collect:

  • IP address and browser type
  • Device information
  • Usage data and analytics
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process transactions and manage your subscription
  • Analyse and improve our platform
  • Send service-related communications
  • Respond to your enquiries and support requests
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service providers: Third-party services that help us operate our platform (e.g., hosting, payment processing, analytics)
  • Open Banking providers: FCA-regulated providers for bank account connectivity
  • Legal requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures including:

  • 256-bit SSL/TLS encryption for data in transit
  • Encryption at rest for sensitive data
  • Regular security audits and penetration testing
  • Access controls and authentication measures

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Upon account deletion, we will delete or anonymise your data within 30 days, except where retention is required by law.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing activities
  • Restriction: Request limited processing of your data

To exercise these rights, please contact us at privacy@activolio.co.uk.

8. Cookies

We use essential cookies to operate our platform and optional analytics cookies to improve our services. You can review or change your choice at any time:

If your browser blocks our preference banner, you can also clear cookies via your browser settings.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.